Patient Care Co-ordinater
Qualification: Min Graduation, MBA in Health care will have additional advantage
Experience: 3 to 5 years
Role and Responsibility
- Maintain daily, weekly and monthly patient’s footfall, consult, registration, file and data with proper remarks.
- Responsible to increase visitors/footfall for center to achieve monthly files and target.
- Achieve visitors to conversion ratio as per group target/standard.
- Counsel and convert ONLY consult/registered patient to file.
- Resolving patient’s complaints and ensuring patient satisfaction.
- Coordinate with various departments which includes HR, Marketing, MRD/ Reception, MIS, Maintenance, OT etc.
- Optimizing patients’ satisfaction by reducing waiting time, ensuring cleanliness and staff courtesy.
- Comply with all company & client procedures relating to Health & Safety and safe working practices
- As and when required assist with other tasks within your capabilities to maintain and improve services within the premises
- Conduct patient satisfaction survey and its analysis
- Any other task assigned by management
- Patient information. (In patient & Out patient queries)
- Coordinate communication between patients and medical staff
- To give information regarding availability of the doctors and their timings and days
- To give information regarding the various types of specialty wise consultation availability
- To guide patient to the various other department of hospital
- Collecting medical records and Manage patients records
- Patient room reservations and explaining room charges, nursing care charges and other charges as per the tariff of hospital
- Coordination Between Higher Management and center.
- Personally handle queries to ensure accurate courteous communication, providing all required information.
- Provide an effective communication link between patient and medical staff
- Maintains quality service by establishing and enforcing organization standards.
- Actively Support in NABH /AACI Audits and documents
- Prepare monthly MIS and report to Management
- Any other work assigned by HOD or Management
- Conversion of Patient.