Protocol and Liaison Officer
Professional Synopsis:
A qualified MBBS, BHMS, BAMS, BDS/MBA in Hospital and Healthcare Management with minimum 5-7 years of experience in Hospital Administration, Healthcare Services and Facility Administration.
Gained exposure in ensuring process improvement, resource allocation and utilisation in hospital operations, NABH accreditation.
Proficient in establishing relationship with patients with the ability to respond to patients needs and process monitoring
An effective communicator with good leadership, decision-making, problem-solving and people management skills.
General Hospital Administration:
Handling administrative matters in hospital, supervising and managing the operations pertaining to patient admission and following up with them.
Scrutinising working / performance of other functional groups, providing them assistance to improve their functioning and process.
Participating in the complaints management process, resolving problems for patients and their relatives by actively dealing with problems as and when they occur.
Leading, motivating and supervising teams of qualified and support staff.
Ensuring that patients get quality care by driving up standards of care and leading work to improve professional practice and patient services.
Reviewing information provided to patients and relatives to ensure it is appropriate and meets their requirements.
Monitoring the outpatient/inpatient process to ensure an efficient, timely service that is clinically competent.
Ensuring that all audits/reviews of the departments and their performance are undertaken and action is taken to address issues raised, if any.
Adhering to the departmental compliance with all relevant standards and integrated governance requirement.
Managing resources, maintaining requests, selecting and ordering of equipment and supplies.
Controlling Capital Expenditures and Operational Expenditures.
Targeting Revenues
Liaisoning with Municipal Corporation of Greater Mumbai (MCGM), Public Health Dept., Govt. of Maharashtra (GOM) and MPCB etc.
MIS reports and its analysis.